Etiquette for Answering Phone Calls. Pitch, Tone and Inflection.

Aim: students understand the importance of pitch, tone and inflection when answering phone calls.
Procedure: 
Students read the questions in the handout
Students answer the questions while/after watching the video
Materials:
  • Lady in Red video on pitch, tone and inflection (available on  youtube or download from link below) 
  • Handout for students
  • Key  to tasks/instructions (if needed) 
Download the materials  HERE 

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