Etiquette for Answering Phone Calls. Pitch, Tone and Inflection.
Aim: students understand the importance of pitch, tone and inflection when answering phone calls. Procedure: Students read the questions in the handout Students answer the questions while/after watching the video Materials: Lady in Red video on pitch, tone and inflection (available on youtube or download from link below) Handout for students Key to tasks/instructions (if needed) Download the materials HERE