Phone etiquette. Answering phone calls

To carry out this activity you need the following materials:
1. Video: Phone Etiquette for Answering Calls. Length: 01:11 (see 
      underneath)
Materials by Beatriz Papaseit Fernández and María Zabala Peña

Video Information:
Video by: Tracy Goodwin
http://www.youtube.com/watch?v=wYSrIRqavoM&feature=results_main&playnext=1&list=PLC4A16C6EA2A85309
 
You can also download the video  from the following site:
https://sites.google.com/site/englishforcommunications/



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