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THE ORIGINS OF SMALL TALK A Hat Trick production for the BBC (provided underneath, 2 minutes 30 seconds) To DOWNLOAD the video and the teacher’s pack , click HERE . No password needed   Instructions This video portrays 3 cavemen waiting for a mammoth. As they wait, they try to strike up a conversation. This is video is related to a set of tasks that will help students to learn how to fill in awkward silences when talking to strangers. Level: lower intermediate and upper Language items : students practice asking "small talk" questions by transforming the cavemen conversation into a 21 st century office dialogue. To DOWNLOAD the video and the teacher’s pack , click HERE . No password needed Materials : a) provided Teachers' Pack which contains: pre-listening + while listening + post-listening tasks as well as an answer sheet for teachers. b) video. The video has been downloaded from youtube and has been created by Hat Trick productions for the BBC. How to watch...

HOW TO DEAL WITH TELEMARKETERS Video: A taste of their own medicine by Sonnyboo.com (provided underneath, 40 seconds)  To DOWNLOAD the video and the teachers' pack, click HERE . No password needed. Purpose: this video shows a scene of a man committing a practical joke over the telephone. Students have fun while learning and revising some basic telephone language. Level: lower intermediate and upper. Language items: students pre-learn vocabulary related to telemarketing (and more) before watching the video. Language used: hold on/sir/recording/glad/ remain on the line/ bullshit!!!! Materials: a) provided teachers' pack which contains: pre-listening + while listening + post listening tasks as well as an answer sheet for teachers. b) Video. The video has been downloaded from youtube and has been created by Sonnyboo.com. How to watch the video: Possibility 1 : download the video to your USB pen and view it in your class. This video has MP4 format. Make sure your Real Pl...

LEARN HOW TO TAKE SOMETHING BACK TO A SHOP Video: How to take something back to a shop (provided underneath, 4 minutes) Purpose: learn and revise vocabulary related to returning an item to a shop. This activity has been designed to fit the syllabus of students in customer care programmes. Level: intermediate and upper Language items: students pre-learn vocabulary related to a complaint before watching a video. Examples of language used: faulty / out of order / refuse to pay / to demand /to be entitled to /refund / replacement / credit note… Vocabulary Game Materials: a) provided Teachers' pack which contains: instructions and solutions to exercises + card game + handouts for students+ video transcript + role-play b) video. The video has been downloaded from www.videojug.org. Thanks to Paca Roy for helping us with the transcript. How to watch the video: Possibility 1 : download the video to your USB pen and view it in your class. This video has MP4 format. Make sure your R...

COMPLAINT LETTERS: write a letter of complaint after watching two videos about faulty products Faulty Bike (1 minute) and Faulty Xbox (2 minutes) Purpose: write a complaint letter Language items:  students need to be familiar with vocabulary and sentence structures related to complaints. To pre-teach this vocabulary you may want to check the following lesson plan ( HERE ) Procedure: students are given a choice of 2 videos which show problems that customers can encounter when they buy a faulty product. One of them is about a bike that falls apart. The other is about a faulty xbox. The student needs to imagine that he/she is the customer in one of those situations. Student's task: write a polite letter of complaint to the supplier or manufacturer of the faulty bike or the malfunctioning Xbox Materials: Two"complaint  videos Option 1. See them underneath. Option 2. If problems arise,   you can see them   HERE .   Choose the videos entitled "letter writ...